service and support

To submit a service request, please visit the Service page.

These can be found in the downloads section of each product-specific page.

Specific documentation such as engineering drawings can be requested through our contact page.

Customers can have an F.A.T. organized at either our Calgary or Massachusetts factories. In addition to reviewing the purchase order and inspecting the analyzer, hands-on training can also be arranged to better prepare customers once they receive their analyzer. If you are purchasing an analyzer and want to schedule an F.A.T. please send a request through our contact page. You can also learn more on our service page.

Galvanic can perform custom analyses based on a customer’s standard operating procedure. In order to demonstrate a method’s viability, Galvanic offers feasibility analysis. This can be requested along with an F.A.T. or as a standalone service. Customers interested can send a request through our contact page.

Galvanic offers a wide range of maintenance services, both on-site and remote. This includes scheduled maintenance as well as emergency support. Please visit our service page for more information.

Operation & maintenance manuals can be found in the downloads section of each product-specific page.

MSDS documentation can be found in the downloads section of product-specific pages. For example, if you were looking for the “lead-acetate tape” MSDS, you would find that on the ProTech903 page.

Customers who need to send their analyzer to Galvanic for repairs can visit the RMA center for details.

Customers who need to order spare parts and consumables can send a request on our contact page.

Galvanic’s factory-trained engineers are available for start-up and commissioning. They will be with you on-site to make sure everything runs smoothly. Please visit our service pagefor more information.

Galvanic offers hands-on and classroom training to make sure operators can confidently operate and maintain their analyzers. Please visit our service page for more information.

Customers may return unused items to Galvanic in their original, unopened packaging, within 30 days of the original shipment from Galvanic. All returns are subject to a 25% restocking fee. Customers are responsible for any freight and transportation charges.

You can learn more about Galvanic’s service teams and conditions by clicking here.

David Haydt

When it comes to solving complex applications challenges for customers, David Haydt has built his stellar reputation as the “go-to guy” over his 28-year career at Galvanic. Dave joined the company in 1993 as an applications technician at Galvanic’s Calgary headquarters. From 1999 to early 2006, he served as a field-service technician based out of Houston, Texas, providing start-up assistance, field repair service, and training to Galvanic’s natural gas transmission, petrochemical and refining industry customers. In 2006, he was promoted to production manager for Galvanic’s gas-analysis products, overseeing all aspects – from design and development of tailored systems to meet the customer’s specific application needs to ensuring on-time delivery of products. In 2015 Dave assumed the role of R&D/applications manager, where he became responsible for Galvanic’s entire line of gas- and liquid-analysis products. In 2021 Dave was promoted to Vice President of Product Innovation. Dave is accountable for the evolution of Galvanic’s entire product portfolio.

Dave started his career as a laboratory analyst for Norwest Laboratories in Alberta, Canada. He holds a bachelor of science degree in chemistry from the University of Calgary.

Steve Aasen

An operations-focused executive with 20+ years of experience driving financial performance in technology-based multi-national companies, Steve Aasen joined Galvanic in late 2014 as director of finance. He came to Galvanic from General Dynamics Canada, Ltd, one of Canada’s largest and most-established defence system integrators, where he served for eight years as director of finance. Earlier, Steve was at Telvent North America, a leading Calgary-based IT and industrial-automation provider for pipeline and energy-utility companies. He started as divisional controller and ultimately served as the company’s chief financial officer. Steve received a bachelor of commerce degree in accounting from the University of Saskatchewan, in Saskatoon, Saskatchewan, Canada. He also earned a CMA Designation from the Society of Management Accountants.

Rene Aldana

A senior business executive with more than 20 years of management experience in the global oil & gas industry, Rene Aldana joined Galvanic as its CEO in June, 2018. Rene has extensive experience in strategic leadership, process automation, talent development, and M&A integration that will benefit the next chapter of Galvanic’s growth and progress. Before coming to Galvanic, Rene was the chief operating officer for ZCL Composites Inc., a TSX-listed composites manufacturing company serving the petroleum, water, and waste water industries. Previously, he was the managing director for Yokogawa Canada, a world leader in industrial process measurement and automation solutions. For 18 years prior, he served in a series of high-profile positions at Telvent, starting in customer service, followed by engineering project management, and culminating as vice president of its International Oil & Gas division. He has a bachelor’s of science in computer science from the Simon Fraser University in Canada, an executive MBA from the IE Business School in Spain, and an ICD.D designation from Canada’s Institute of Corporate Directors. Rene is fluent in English, Spanish (native), and Portuguese.