Galvanic Care
PRIORITY ANALYZER SUPPORT, SERVICE, CONSULTATION. ALL IN ONE MAINTENANCE AGREEMENT.
Every business is under pressure to keep systems up and costs down, and to maximize the value of their investment in on-line analyzers. The Galvanic Care program helps you achieve this by providing comprehensive technical support and the latest updates for all Galvanic products.
The goal of Galvanic Care is to simplify and consolidate support for your analyzer into one annual maintenance agreement, with improved pricing.
We have the know how to increase up-time, reduce total cost of ownership (TCO), and drive efficient business outcomes. We have been doing it for over 40 years, and we have proven our worth with thousands of customers and installations worldwide. We think you will find Galvanic Care more comprehensive and a better value than any other warranty and support program in the industry.
BENEFITS
By partnering with us you gain access to:
- Budget Surety: Costs are known allowing for fixed OpEx planning.
- Cost Efficiency: Reduced total cost of ownership (TCO) through streamlined maintenance.
- Flexible Coverage: Extendable up to 5 years with preferred pricing for consumables and spare parts.
- Improved System Uptime: Minimize downtime and enhanced performance.
- Priority Support: Faster response times and dedicated technical assistance.
TIERS OF SUPPORT
| Features | Gold | Silver | Bronze | OTS* |
|---|---|---|---|---|
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Galvanic Technician On-site Visits per year (4 hours per visit) |
4 |
3 |
2 |
None |
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Online Technical Support (OTS)
– 8 hours per year |
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Warranty Support Including Incident Reporting and Return Materials Authorization (RMA) for Hardware |
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Software/Firmware Support & Updates |
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Prioritized Phone/Email/Web Support |
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Prioritized Advanced Parts Replacement |
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Prioritized On-site Response Time |
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On-site Scheduled Service – Discount |
15% |
10% |
5% |
0% |
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Additional On-site Analyzer Calibrations – Discount |
15% |
10% |
5% |
0% |
|
Consumables & Spare Parts – Discount |
15% |
10% |
5% |
0% |
| Optional Service Program Benefits | Gold | Silver | Bronze | OTS |
|---|---|---|---|---|
|
Extended Warranty – 25% Discount |
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Unscheduled On-site Service Rate – 25% Discount |
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*Online Technical Support (OTS) is Galvanic’s comprehensive solution for resolving technical issues quickly, offering everything from self-service resources to interactive support via email, phone, video, and remote diagnostics
More about galvanic care
Have questions about which Galvanic Care program is right for you?
Reach out to our knowledgeable service team—we’re here to help you find the best fit for your operation.
*All Galvanic Care maintenance agreements are custom tailored for your requirements.
David Haydt
When it comes to solving complex applications challenges for customers, David Haydt has built his stellar reputation as the “go-to guy” over his 28-year career at Galvanic. Dave joined the company in 1993 as an applications technician at Galvanic’s Calgary headquarters. From 1999 to early 2006, he served as a field-service technician based out of Houston, Texas, providing start-up assistance, field repair service, and training to Galvanic’s natural gas transmission, petrochemical and refining industry customers. In 2006, he was promoted to production manager for Galvanic’s gas-analysis products, overseeing all aspects – from design and development of tailored systems to meet the customer’s specific application needs to ensuring on-time delivery of products. In 2015 Dave assumed the role of R&D/applications manager, where he became responsible for Galvanic’s entire line of gas- and liquid-analysis products. In 2021 Dave was promoted to Vice President of Product Innovation. Dave is accountable for the evolution of Galvanic’s entire product portfolio.
Dave started his career as a laboratory analyst for Norwest Laboratories in Alberta, Canada. He holds a bachelor of science degree in chemistry from the University of Calgary.
Steve Aasen
An operations-focused executive with 20+ years of experience driving financial performance in technology-based multi-national companies, Steve Aasen joined Galvanic in late 2014 as director of finance. He came to Galvanic from General Dynamics Canada, Ltd, one of Canada’s largest and most-established defence system integrators, where he served for eight years as director of finance. Earlier, Steve was at Telvent North America, a leading Calgary-based IT and industrial-automation provider for pipeline and energy-utility companies. He started as divisional controller and ultimately served as the company’s chief financial officer. Steve received a bachelor of commerce degree in accounting from the University of Saskatchewan, in Saskatoon, Saskatchewan, Canada. He also earned a CMA Designation from the Society of Management Accountants.
Rene Aldana
A senior business executive with more than 20 years of management experience in the global oil & gas industry, Rene Aldana joined Galvanic as its CEO in June, 2018. Rene has extensive experience in strategic leadership, process automation, talent development, and M&A integration that will benefit the next chapter of Galvanic’s growth and progress. Before coming to Galvanic, Rene was the chief operating officer for ZCL Composites Inc., a TSX-listed composites manufacturing company serving the petroleum, water, and waste water industries. Previously, he was the managing director for Yokogawa Canada, a world leader in industrial process measurement and automation solutions. For 18 years prior, he served in a series of high-profile positions at Telvent, starting in customer service, followed by engineering project management, and culminating as vice president of its International Oil & Gas division. He has a bachelor’s of science in computer science from the Simon Fraser University in Canada, an executive MBA from the IE Business School in Spain, and an ICD.D designation from Canada’s Institute of Corporate Directors. Rene is fluent in English, Spanish (native), and Portuguese.