service & support

  • Please call 1-866-252-8470/1-800-458-4454
  • Please call 1-866-252-8470/1-800-458-4454
  • Stay on the line, your call will be directed to the 24/7 answering service
  • Your message will be sent to Galvanic Support Team. You can expect a response back within one business day.
  • Start-up / Commissioning – successful installation of your new Galvanic process analyzer
  • Product Training – hands-on (operation, maintenance, troubleshooting) or classroom (theory of operation)
  • Preventative Maintenance – scheduled based on your analyzer’s maintenance schedule to prevent downtime
  • Emergency Maintenance – scheduled as soon as possible to get your analyzer back online
  • Product Training – hands-on (operation, maintenance, troubleshooting) or classroom (theory of operation)
  • Remote Troubleshooting – guidance by phone or email to help you resolve any issues
  • Software Updates – receive your analyzer’s firmware updates to benefit from improved capabilities

Please visit the Contact page for parts and consumables requests.

If you are having issues with your Galvanic analyzer or any parts, please contact our support team. Most of the time, it’s a simple problem and we will be able to walk you through a solution over the phone. However, if a Galvanic service engineer believes the issue is more severe, it’s best to send your analyzer or part to our factory for repair. 

Before sending your analyzer or part to our factory, please complete the RMA Authorization Form and send it to Galvanic’s support email. Once you receive your RMA number, please follow the directions on the Shipping Instructions Form where you will also find a shipping label. Make sure the RMA number is clearly displayed on the outside of the package. The customer is liable for all shipping and handling fees for items being returned and shipped to Galvanic.

After Galvanic receives your analyzer or part, we will perform diagnostics in order to determine the root cause of the problem.

  • Product Out of Warranty: We will let you know the cost of the repair. Before shipping back your repaired item, we require a purchase order or credit card number.
  • Product Under Warranty: If we receive your RMA request form by 10:00 am MT, your replacement can often be sent out the same day. The shipment of advanced replacement parts is not dependent on your receipt of the RMA number. However, we still need you to return the defective part to us within 30 days or you will be billed for the full list price of the replacement part shipped including the shipping cost.

All items repaired by Galvanic are covered by our service warranty for 90 days or maintain their original warranty, whichever is longer. This applies to products under warranty or not. All wetted parts are not covered by any warranty.


Service and Support

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David Haydt

When it comes to solving complex applications challenges for customers, David Haydt has built his stellar reputation as the “go-to guy” over his 28-year career at Galvanic. Dave joined the company in 1993 as an applications technician at Galvanic’s Calgary headquarters. From 1999 to early 2006, he served as a field-service technician based out of Houston, Texas, providing start-up assistance, field repair service, and training to Galvanic’s natural gas transmission, petrochemical and refining industry customers. In 2006, he was promoted to production manager for Galvanic’s gas-analysis products, overseeing all aspects – from design and development of tailored systems to meet the customer’s specific application needs to ensuring on-time delivery of products. In 2015 Dave assumed the role of R&D/applications manager, where he became responsible for Galvanic’s entire line of gas- and liquid-analysis products. In 2021 Dave was promoted to Vice President of Product Innovation. Dave is accountable for the evolution of Galvanic’s entire product portfolio.

Dave started his career as a laboratory analyst for Norwest Laboratories in Alberta, Canada. He holds a bachelor of science degree in chemistry from the University of Calgary.

Steve Aasen

An operations-focused executive with 20+ years of experience driving financial performance in technology-based multi-national companies, Steve Aasen joined Galvanic in late 2014 as director of finance. He came to Galvanic from General Dynamics Canada, Ltd, one of Canada’s largest and most-established defence system integrators, where he served for eight years as director of finance. Earlier, Steve was at Telvent North America, a leading Calgary-based IT and industrial-automation provider for pipeline and energy-utility companies. He started as divisional controller and ultimately served as the company’s chief financial officer. Steve received a bachelor of commerce degree in accounting from the University of Saskatchewan, in Saskatoon, Saskatchewan, Canada. He also earned a CMA Designation from the Society of Management Accountants.

Rene Aldana

A senior business executive with more than 20 years of management experience in the global oil & gas industry, Rene Aldana joined Galvanic as its CEO in June, 2018. Rene has extensive experience in strategic leadership, process automation, talent development, and M&A integration that will benefit the next chapter of Galvanic’s growth and progress. Before coming to Galvanic, Rene was the chief operating officer for ZCL Composites Inc., a TSX-listed composites manufacturing company serving the petroleum, water, and waste water industries. Previously, he was the managing director for Yokogawa Canada, a world leader in industrial process measurement and automation solutions. For 18 years prior, he served in a series of high-profile positions at Telvent, starting in customer service, followed by engineering project management, and culminating as vice president of its International Oil & Gas division. He has a bachelor’s of science in computer science from the Simon Fraser University in Canada, an executive MBA from the IE Business School in Spain, and an ICD.D designation from Canada’s Institute of Corporate Directors. Rene is fluent in English, Spanish (native), and Portuguese.