ON-SITE SERVICE TERMS

WORK TIME

Business hours are defined as Monday through Friday between the hours of 8 a.m. and 4:30 p.m. local time and exclude legal holidays. Through a prior arrangement, the standard start and finish time can be altered to fall between the hours of 7 a.m. and 6 p.m.

Standard Rate − applies to all travel and labor provided during regular business hours, up to a maximum of 10 hours on-site per day.

Overtime & Saturday − rate applies to all travel and labor provided beyond 7.5 per day, Monday through Friday, as well as to labor provided outside standard business hours, and all day on Saturday.

 

TRAVEL TIME

Travel time is calculated from the local Galvanic Applied Science Inc. service office.

 

ADDITIONAL TERMS & CONDITIONS

Non-Local Travel, Living Expenses, etc. − For non-local living expenses, all on-site support calls requiring overnight accommodation and meals will be charged at cost plus 15%. In addition, non-local travel expenses, such as (but are not limited to) permits customs fees, air travel, parking and ground transportation (including a rental car) will be charged based upon the actual incurred cost, plus an administrative fee and taxes. Extraordinary travel expenses, freight, customs/visa fees, taxes, or similar and additional taxes will be applied to all charges.

Standby/Holdover Rate − Applies to wait time and or delays requested by the customer or due to circumstances beyond Galvanic’s control. This time will be invoiced at the rate schedule that is applicable to the time of day of service.

Minimum Service Billing − When on-site services are provided, the customer will be responsible for a minimum of four (4) hours labor, at the rate in effect for the time of day, plus any applicable expenses. The minimum four (4) hours includes local travel time.

Parts & Materials − Parts and materials provided will be invoiced as per standard parts pricing in effect at the time of services, except as otherwise indicated by prior arrangement. Email parts@galvanic.com to request replacement part pricing. (We now have one email address to fulfill your request for both gas and liquid replacement parts!)

Maximum On-Site Time − Galvanic is a safety-first company − 100% committed to ensuring the health and well-being of our employees and our customers. For that reason, Galvanic field support engineers are prohibited from working more than a maximum of 16 hours (including travel time) during any 24-hour period.

Terms & Conditions of Sale − Please refer to Galvanic Applied Science Inc. Terms & Conditions of Sales. Galvanic Applied Science Inc. shall be the sole authority to determine the warranty/ non-warranty status of any service disputes.

David Haydt

When it comes to solving complex applications challenges for customers, David Haydt has built his stellar reputation as the “go-to guy” over his 28-year career at Galvanic. Dave joined the company in 1993 as an applications technician at Galvanic’s Calgary headquarters. From 1999 to early 2006, he served as a field-service technician based out of Houston, Texas, providing start-up assistance, field repair service, and training to Galvanic’s natural gas transmission, petrochemical and refining industry customers. In 2006, he was promoted to production manager for Galvanic’s gas-analysis products, overseeing all aspects – from design and development of tailored systems to meet the customer’s specific application needs to ensuring on-time delivery of products. In 2015 Dave assumed the role of R&D/applications manager, where he became responsible for Galvanic’s entire line of gas- and liquid-analysis products. In 2021 Dave was promoted to Vice President of Product Innovation. Dave is accountable for the evolution of Galvanic’s entire product portfolio.

Dave started his career as a laboratory analyst for Norwest Laboratories in Alberta, Canada. He holds a bachelor of science degree in chemistry from the University of Calgary.

Steve Aasen

An operations-focused executive with 20+ years of experience driving financial performance in technology-based multi-national companies, Steve Aasen joined Galvanic in late 2014 as director of finance. He came to Galvanic from General Dynamics Canada, Ltd, one of Canada’s largest and most-established defence system integrators, where he served for eight years as director of finance. Earlier, Steve was at Telvent North America, a leading Calgary-based IT and industrial-automation provider for pipeline and energy-utility companies. He started as divisional controller and ultimately served as the company’s chief financial officer. Steve received a bachelor of commerce degree in accounting from the University of Saskatchewan, in Saskatoon, Saskatchewan, Canada. He also earned a CMA Designation from the Society of Management Accountants.

Rene Aldana

A senior business executive with more than 20 years of management experience in the global oil & gas industry, Rene Aldana joined Galvanic as its CEO in June, 2018. Rene has extensive experience in strategic leadership, process automation, talent development, and M&A integration that will benefit the next chapter of Galvanic’s growth and progress. Before coming to Galvanic, Rene was the chief operating officer for ZCL Composites Inc., a TSX-listed composites manufacturing company serving the petroleum, water, and waste water industries. Previously, he was the managing director for Yokogawa Canada, a world leader in industrial process measurement and automation solutions. For 18 years prior, he served in a series of high-profile positions at Telvent, starting in customer service, followed by engineering project management, and culminating as vice president of its International Oil & Gas division. He has a bachelor’s of science in computer science from the Simon Fraser University in Canada, an executive MBA from the IE Business School in Spain, and an ICD.D designation from Canada’s Institute of Corporate Directors. Rene is fluent in English, Spanish (native), and Portuguese.